Position Title:
Financial Aid Technician II

Portland Community College

Job Post Website Address:

Salary Range:
$40,051 to $41,253 per year

Deadline or Close Date:

Job Location - City, State:
Portland, OR

Position Description:
PCC is looking for a Financial Aid Technician who under the direction of Financial Aid Management, guides and advises students, prospective students and parents concerning financial aid programs, forms and regulations. 

  • Performs revisions to student financial aid awards due to changes in enrollment status, requests for changes in award, and other special revision projects.
  • Reviews and analyzes loan, work-study, or grant reports in order to determine type and level of action needed to resolve data discrepancies or other problems.
  • Conducts individual and group loan debt counseling sessions, work study orientations, and general financial aid workshops for students.
  • May assist with data transmission for program areas such as loans, work-study, and grants. Interpersonal contacts include students, staff, faculty, public, other colleges, federal and state agencies and/or lenders.
  • Incumbent performs technical financial aid processes on an independent basis subject to supervisory direction and review.

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

  • Demonstrated commitment to providing equitable and inclusive services to a diverse student population.
  • Skill in researching and resolving financial aid questions and cases.
  • Strong attention to detail.
  • Ability to handle a significant work load with guiding and training other office staff as needed.
  • Demonstrated ability to develop and maintain positive working relationships between FA and other campus offices and constituents.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

  • High school diploma or equivalent.
  • Two years of college level course work in business, social science or related area. Experience performing the duties described above may substitute for the college level course work on a year-for-year basis.
  • Two years of experience working in an environment which involves providing technical assistance and guidance to others and working with complex procedures and regulations; one year must have been in an academic financial aid office.
  • Good verbal, human relations and presentation skills required.
  • Must be detail oriented.
  • Must have the ability to maintain accurate records and convey complex technical information to students, staff and the public.
  • Requires keyboarding, filing, math and good problem-solving skills.
  • Computer skills (data entry, document imaging and word processing) required.

Preferred Qualifications

  • Experience working directly with students.
  • Knowledge of conflict management principles and strategies to de-escalate difficult conversations.
  • Demonstrated knowledge of state and federal regulations regarding the administration of financial aid.
  • Familiarity with standard office software, imaging software, and student information systems such as Banner, Colleague, PowerFAIDS, etc.

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

  • Veterans: DD214
  • Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.