Position Title:
Financial Aid Student Success Coordinator

Institution:
Oregon State University

Position Contact Name:
Kirk Lind

Position Contact Email:
[email protected]

Position Contact Phone:
541-737-2241

Job Post Website Address:
https://jobs.oregonstate.edu/postings/128327

Salary Range:
Starting salary within the salary range will be commensurate with skills, education, and experience

Deadline or Close Date:
11/27/2022

Job Location - City, State:
Corvallis, Oregon

Position Description:
The Financial Aid Student Success Coordinator is a member of the advising team with a primary responsibility to ensure there is a well-defined and well communicated process for new students who enter OSU and interact with the Office of Financial Aid. The incumbent will work across the functional areas of the office and coordinate with IT staff to build and scale solutions to common problems for the Office of Financial Aid and Enrollment Management.

Position Duties:

35% COMMUNICATION AND WEB STRATEGY:

  • Coordinate communications sent on behalf of the Office of Financial Aid with other campus partners such as Admissions, Scholarships, Student Accounts, and Academic Advising using a Customer Relationship Management tool.
  • Ensure exceptional accessibility and functionality of Office of Financial Aid webpage content.
  • Implement new communication and outreach campaigns to reach underrepresented students experiencing difficulties with the Financial Aid process.

30% RESEARCH, ANALYSIS AND APPLICATION:

  • Identify ways to modify processes to create equitable outcomes for underrepresented students with the Financial Aid Office.
  • Assist the management team with analysis of current interactions with various populations of students with the Financial Aid Office.
  • Conduct research and analysis with campus partners to identify ways to integrate Financial Aid programs with other offices such as Admissions, Scholarships, Student Accounts, and Academic Advising.

25% ADVISING:

  • Advise students, family, university personnel, and community groups in understanding the how to apply and maintain eligibility for Federal, State and Institutional Financial Aid programs.
  • Work with other university services across campus to support students.
  • Support other OSU departments and outside agencies with financial aid presentations and outreach efforts.

10% OTHER RESPONSIBILITIES:

  • Demonstrate ability to interpret and enforce compliance with institutional, state, and federal regulations.
  • Assists team with various reports, special assignments, and other duties as assigned.
  • Contribute to OSU’s initiative to advance diversity, equity, inclusion and social justice of students and staff within the Financial Aid Office.