Position Title: Financial Aid Student Services Manager

Institution: Portland State University

Contact Name: Henry A George

Email for contact: [email protected]  

Phone number for contact: (503) 725-4926 

Website Address: http://jobs.hrc.pdx.edu/postings/30000

Salary Range: Between $48,400 - $57,450

Deadline Date: 06/28/2019

Job Location- City, State: Portland, OR

Position Description:
The Financial Aid Student Services Manager supervises the Financial Aid Specialist team and student Peer Advisors. This position manages and oversees direct student services provided to students, families and the campus community through email, telephone, in-person and chat interactions. The Student Services Manager ensures office staff provide quality student service while applying appropriate oversight, training and best practice procedures in accordance with Federal, State, and Institution regulations and policies. This position also serves on campus committees including the Student Employment Steering Committee and the Front Line Student Services Committee that coordinates direct student services between Customer Service Network (CSN) departments, including Financial Aid, Student Financial Services, Registration & Records, Academic Advising, OIT Help Desk and the University Welcome Center. This position also participates in office outreach efforts, as well as annual planning and specialized committee work within the department. This position reports directly to the Associate Director of Student Financial Aid and Scholarships and is part of the leadership team.

Do you accept electronic resumes?: No