Position Title: Financial Aid Processor

Institution: Southern Oregon University

Email for contact: [email protected]  

Phone number for contact: (541)552-8553 

Website Address: http://www.sou.edu

Salary Range: $38,592 @ 1.0 FTE

Deadline Date: 08/12/2019

Job Location- City, State: Ashland, OR

Position Description:
The Office of Financial Aid provides integrated academic support services to students at Southern Oregon University. The department strives to meet students' need for convenience and for efficient and effective enrollment services. The financial aid program has specific regulatory management requirements that necessitate the development of procedures to ensure compliance, consistency in the treatment of students, and the efficient delivery of aid. 

This position is responsible for counseling current students and educating prospective students and their families about federal, state, local and institutional- aid programs. This position is also responsible for all fee remission processing, verifying, and updating student documents that affect student aid as well as monitor academic progress for continued aid disbursement. This position exercises independent professional judgement beyond prescribed polices and procedures to carry out the university's mission and policy to recruit and retain students. The decisions made by this person commit this office to a specific course of action, carry fiduciary responsibility and accountability for managing financial aid program expenditures and determining whether or not a student receives financial assistance. This position is solely responsible for all decisions related to processing financial aid applications.

Professional judgment may be invoked regarding student files. The decisions made by this individual commit this office to a specific course of action including financial aid program expenditures. 

Minimum Qualifications:

 •Bachelor’s degree in a related field

•At least 2 years financial aid program experience and familiarity with relevant federal/state regulations.

 Preferred Qualification:

 •Minimum of 2 years progressively more responsible experience in financial aid •Experience with the Banner Financial Aid system

•Experience in giving presentations (high school financial aid, college fairs, etc.) •Previous experience as a Financial Aid Processor/Counselor/Advisor

 Knowledge, Skills, and Abilities:

 •Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.

• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.

• Strong analytical and research skills; ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.

• Ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Ability to exercise sound judgment and discretion, tact, and diplomacy.

• Initiative in independently planning, organizing, and performing work assignments within broadly defined parameters.

• Ability to coordinate several functions and determine the relative importance of each; ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.

• Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.

• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.

• Ability to adapt to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.

• Working knowledge, or ability to quickly learn, university infrastructure, policies and procedures.

• Ability to provide training and direction to others, as well as student assistants.

• Demonstrated ability to meet deadlines, anticipate needs, prioritize multiple tasks, follow through, and work independently without supervision while handling frequent interruptions and rapidly shifting priorities. Skilled at keeping detailed records and following up on various issues. Skilled at streamlining processes to create efficiencies when necessary. Demonstrated Service Excellence:

• Teamwork. Demonstrated ability to work effectively as a team player; and coordinate several functions and determine the relative importance of each; ability to work with a high level of productivity and accuracy/attention to detail.

• Knowledge. Advanced computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, online systems, social media platforms, internet as well as online calendaring and email. Demonstrated office operations or project management experience.

• Accountability. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Ability to manage stressful situations with tact and diplomacy and to use sound judgement and discretion, particularly as it relates to handling sensitive and/or confidential information.

• Quality Service. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.

Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.

 Special Instructions to Applicants:

 Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) letter providing some detail of the applicant’s qualifications and interest in the position; (2) current resume/CV; (3) the names, addresses, and telephone numbers of at least three professional references; If you are unable to attach the supplemental materials to the online application please contact Human Resource for assistance.

 For inquiries and additional information, please contact: Human Resource Services via email at [email protected] or by phone at (541)552-8553.

Special Conditions

 • Must be willing to travel and attend training programs off-site for occasional professional development.

 • Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

 • Must be able to successfully pass a pre-employment background check.

 • Under the provisions of the Fair Labor Standards Act (FLSA ):

 • Position classification defined as “exempt” are not subject overtime

 • Position classifications defined as “non exempt” *are *subject to overtime

 • The person holding this position is considered a “mandated reporter” under the Oregon Revised Statues and is required to comply with the requirements set forth by the Oregon department of Human Services.

 Notice to Prospective Employees

 Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”),requires that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on use, possession and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

 An electronic copy of the Annual Security Report (ASR ) can be accessed at the following link:

 https://inside.sou.edu/assets/security/AnnualCrimeReportFinal.pdf. A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call 541-552-6258, or email [email protected].

 All applicants must apply online at https://apptrkr.com/1543723.

 Diversity Statement

 Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

Copyright ©2017 Jobelephant.com Inc. All rights reserved.

https://www.jobelephant.com/