Position Title:
Financial Aid Counselor

Multnomah University

Position Contact Name:
Stephen Buckland

Position Contact Email:
[email protected]

Position Contact Phone:

Job Post Website Address:

Salary Range:
$18.27 per hour (30 hours per week)

Deadline or Close Date:

Job Location - City, State:
Portland, OR

Position Description:


Packaging Specialist and Financial Aid Counselor (70%)

  • To engage with students regarding their eligibility for federal and institutional aid and the necessary application procedures.
  • To receive and review student aid application material, using federal and institutional guidelines, assisting students in completion of application file and preparing each file for awarding and sending the official offer of financial aid.
  • Take ownership of various student population(s) (primarily undergraduate non-athlete and online), providing students and their families with individualized counseling in all aspects of the financial aid process, including verification, alternative financing, and responsible debt management.
  • Provide regular outreach and follow-up to students on outstanding items such as incomplete or missing loan applications, financial aid forms, and other documents required for packaging.
  • Determine financial aid eligibility of students based on institutional, state, and federal regulations; prepare detailed financial aid packages and award letters and certify student loan applications.
  • Perform regular file reviews to ensure compliance with institutional, state, and federal regulations; adjust student aid package funds based on changes to students’ enrollment statuses.
  • Review all pertinent internal and external data and reports to ensure aid is being processed timely and accurately, including, but not limited to registration reports, ISIRs, and transfer credit evaluations.
  • Provide Exit Counseling to graduating and withdrawn students.
  • Calculate R2T4s for withdrawn students and return funds as needed through COD; communicate with Student Accounts regarding funding adjustments.
  • Exercise discretion and demonstrate strong professional judgment when making decisions in special or complex circumstances; seek assistance from the Director and, when appropriate, provide recommendations to best resolve these cases.
  • Remain current on all institutional, state, and federal regulations and best practices; participate in regular training and professional development on best practices to ensure compliance.
  • Participate in visit events such as Campus Previews, Registration Days and New Student Orientation preparing and presenting Financial Aid information to students and parents.

Grant and Loan Processing (10%)

  • Complete tasks related to State Grant/Scholarship, Federal Direct Loan, and Pell Grant programs.
  • Provide counseling to loan applicants and maintain required records.
  • Ensure students have completed all necessary steps to receive Stafford and PLUS loans.
  • Submit loan and grant certifications to secure and schedule loan and grant disbursements. •Check continued student eligibility before releasing funds.
  • Review loan eligibility and revise awards as needed for academic standing increases.
  • Examine Satisfactory Academic Progress for all populations, notify students of status changes as needed, including year-end GPA evaluations for academic scholarship renewal eligibility.
  • Coordinate the receipt of loan funds and subsequent disbursements with Student Accounts.
  • Troubleshoot loan software problems with COD, CPS and PowerFAIDS.
  • Work with other staff members to import/export loan certifications to COD for Direct Loan processing.
  • Process Parent PLUS applications and communicate results accordingly.
  • Certify and disburse private loans for students who request and are approved.
  • Maintain awareness of applicable changes to federal loan protocols, cash management processing and interest rate changes.
  • Certify and disburse Oregon Opportunity Grant funds, monitoring eligibility prior to award and disbursement.
  • Read Dear Colleague Letters, participate in content specific webinars, engage all levels of the FSA Coach and Federal Student Aid Handbook to ensure compliance with regulations.

Electronic File Processing (5%)

  • Serve as secondary File Processing Specialist, ensuring all SAR and ISIR files are reviewed and processed in a timely manner according to all institutional, state, and federal regulations and best practices.
  • Import and review all ISIRs on a daily basis, notifying appropriate Financial Aid personnel of pertinent changes to student records.
  • Stay up to date on ISIR processing regulations and best practices, providing expert knowledge of the Department of Education ISIR Guide and EDE Technical Reference.

Scholarship Coordinator (Less than 5%)

  • Provide resources to new and continuing students regarding institutional and outside scholarship availability.
  • Create and manage a searchable comprehensive scholarship database.
  • Coordinate with other campus departments to promote scholarship opportunities.
  • Meet with students regarding the availability of institutional and outside scholarships, providing expert counsel on applying for scholarships.

Communication Coordinator (Less than 5%)

  • To assist the Department by managing all student communications and contingent office processes.
  • Manage Student Communication Plan, ensuring team is properly trained and operating according to expectations for student communication.
  • Review and revise all student communications each award year and as needed. Including all PowerFAIDS emails, letters, forms, etc.
  • Coordinate with other departments for various student communication needs (slides, mass emails, publications, etc.)
  • Review and maintain Financial Aid pages on MU external website.

Outside Loan Coordinator (Less than 5%)

  • To ensure coordination of funds between Multnomah University students and private lenders.
  • Certify Alternative Loans in ElmOne and other outside loan servicers and update student awards accordingly.
  • Coordinate email communication following disbursements.

FWS Community Service Liaison (Less than 5%)

  • Serve as coordinator for FWS Community Service.
  • Secure Federal Work-Study Contracts with Community Agencies.
  • Correspond with offsite supervisors.
  • Prepare job descriptions for posting through MU HR.
  • Review students’ electronic timesheets.
  • Communicate with students as needed with regards to their work off-site, employment requirements and on-boarding.

Project Manager (Less than 5%)

  • To assist the Director with special projects and staff training as needed.
  • Review loan eligibility and revise awards as needed for academic standing increases.
  • Pull reports from PowerFAIDS and/or Reporting Central as requested by the Director.
  • Keep the policies & procedures manual up to date.
  • Assist with certification and disbursement of outside loans and scholarships
  • Assist with disbursement process.
  • Develop staff knowledge through research, reports, and training.


  • Maintain a Christ-like testimony in all aspects of the job.
  • Communicate openly and clearly in a Christ honoring and congenial manner, both within the department and to those outside the department.
  • Represent Multnomah well in dress and actions.
  • Show discernment in the use of time.
  • Communicate regularly and openly with Supervisor/Director.
  • Encourage an atmosphere of positivity, unity and collaboration among the Admissions department as well as other university departments, demonstrating support for the institutional mission and vision.
  • Attend and actively participate in all staff meetings.


  • Baccalaureate degree required, or 3 years related experience.
  • Prior experience working with PowerFAIDS preferred.
  • Strong written communication skills required to provide concise and high-quality counseling to students remotely.
  • Effective time management skills and the ability to self-direct and manage dynamic re-prioritization of tasks to best serve student needs.
  • Ability to classify and analyze complex data, apply understanding to financial aid eligibility criteria.
  • Willingness to study and develop understanding of federal regulations as they relate to financial aid in general.
  • Develop working knowledge of federal tax regulations as they relate to financial aid.
  • Demonstrated initiative and mature work habits (including appropriate use of institutional time and resources for personal internet and phone usage per the Director’s discretion)
  • Willingness to cross-train with other financial aid staff and function in a teamwork environment
  • Cannot be in default on a federal student loan or in “owes repayment of a federal grant” status.
  • Must be able to acquire and maintain access to all Dept. of Education resource sites such as NSLDS, CPS and COD.