Position Title:
Financial Aid Adviser - Bilingual

Mt. Hood Community College

Job Post Website Address:

Salary Range:
$47,650.00 - $65,962.00 Annually

Deadline or Close Date:

Job Location - City, State:
Gresham, OR

Position Description:
Job Summary: Determines aid eligibility, performs needs analysis and verifies/certifies the awarding of aid to applicants, including federal, state, institutional, and private aid. Reviews appeals and makes professional judgment decisions regarding student aid eligibility. Administers student financial aid programs with integrity and excellent customer service. Provides financial aid services and advising to MHCC applicants, students, their parents, community members, and college employees.

Essential Duties: Conducts needs analysis in compliance with federal criteria to determine applicant aid eligibility. Determines and awards the types and amounts of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards. Prepares award letters for electronic transfer. Conducts verification of student and parent application data in compliance with federal criteria. Monitors and evaluates satisfactory academic progress of students. Evaluates academic and credit-limit appeals and makes appeal decisions regarding student aid eligibility. Evaluates special circumstance appeals and makes professional judgment decisions as permitted by federal criteria. Adjusts FAFSA data elements and aid accordingly. Provides customer service and financial aid advising to applicants, students, and their parents regarding all aspects of financial aid process. Makes necessary referrals to other student service offices. Provides on-call, in-person support to the Student Services HUB, and conducts workshops or presentations on campus and in the community as requested by management. Collaborates cross-departmentally to best serve students and/or solve difficult or unusual situations and concerns. Maintains appropriate documentation via data entry system. Assists with development of departmental policy and procedures, including document creation and website content. Implements current federal and state regulations and assists in developing institutional policies. Ensures compliance with regulatory requirements.

Additional Duties: Participates in regular training opportunities virtually and on- and off-campus as needed and/or requested by management to increase knowledge, skills, and abilities. Performs other duties as assigned.

Minimum Qualifications: Bachelor’s degree in business administration, education, computer science, social science or related field. Two (2) years of experience in Title IV financial aid advising, eligibility, and need analysis, including experience assisting with verification and the process of awarding aid, including at least six (6) months of experience working in a college student support setting coaching and assisting students. Bilingual skills in English and Spanish. Intermediate skills in Microsoft Office applications, including Word, Excel, and Outlook. At the college’s discretion, additional education/experience may be substituted for experience/education on a year-for-year basis.

Desired Qualifications: Experience evaluating appeals and making professional judgment decisions. Experience with financial aid software, preferably Jenzabar CX Experience presenting information to small groups in a professional setting

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)Knowledge, Skills, and Abilities: Ability to provide excellent customer service for students and staff from all walks of life, including diverse and historically underrepresented populations, and do so with sensitivity to those experiencing family, personal, or economic crises. Familiar with principles of Trauma Informed Care (TIC) and customer service best practices. Able to conduct research, adapt to change, collaborate and exhibit patience with others, a team player. Ability to manage multiple tasks, priorities, and changing deadlines Ability to move quickly among various functions and responsibilities. Ability to present information to small-medium sized groups. Excellent oral and written communication skills, including active listening skills. Entry-level bookkeeping and accounting knowledge. Knowledge of and ability to apply the College’s implementation of the Family Educational Right and Privacy Act (FERPA)Must be able to attend off-campus trainings and events as needed. Must be able to work occasional evening and/or weekend events

Working Conditions and Important Information: Work is typically performed in an office environment and includes interaction with a variety of individuals. Due to staff and student traffic, ambient noise increases at peak service times throughout the year. Students may occasionally exhibit emotional or stressful behavior. Extensive use of computer requires long periods of sitting at a desk and repetitive hand/wrist motion for reviewing student files. Employees will occasionally work longer than normal hours and/or travel to other work sites.