Position Title: 
Bilingual Financial Aid Advisor

Linn Benton Community College 

Position Contact Name: 
NaeDean Mahr 

Position Contact Email: 
[email protected] 

Position Contact Phone: 

Job Post Website Address: 

Salary Range: 

Deadline or Close Date: 

Job Location - City, State: 
Albany, OR 

Position Description: 
This position provides guidance, information, and assistance daily to students, prospective students, parents, and agency representatives regarding student financial aid, including federal, state, and institutional aid. Bilingual abilities for communication (written and verbal) and facilitation may be in English and Spanish. Analyzes, evaluates, and determines federal, state, and institutional policies and regulations. Coordinates the Financial Aid Scholarship process, financial aid outreach, and publications.  


  • Evaluates financial aid applications to determine accuracy, completeness, and financial need level. Uses federal methodology need analysis criteria for review. Performs review and makes corrections if needed to the Free Application for Federal Student Aid (FAFSA) Monitors all follow-up procedures required upon receipt of corrected FAFSA. In some instances, the advisor may be required to obtain additional information or elicit more in-depth data from applicants. 

  • Performs verifications and analyzes the information provided on the FAFSA with verification documents (IRS Tax Transcript, W-2’s, state or federal forms, student and/or parent statements, etc.). 

  • Packages financial aid awards using Banner (database). Responsible for checking federal and state databases: the National Student Loan Database (NSLDS) and the Common Origination Database (COD), and the Office of Student Access and Completion (OSAC) portal prior to packaging the student aid to ensure the financial aid (FA) recipients are not receiving aid from two institutions during the same payment period.  

  • Advises, students, parents, small groups, or others about financial aid questions, and policy and procedures about the awarding process of financial aid to students. Explains reasons for denial or lack of eligibility, repercussions for missing priority deadlines, the petition processes, and other relevant issues. Provides customer service in various methods (phone, email, front count, alert systems, etc). Facilitation may be needed in English and/or Spanish. 

  • Assists with updating student forms and consumer publications along with other materials as a means of keeping interested parties updated on current federal and state regulations, and financial aid policy and procedures. Publications may be needed in English and/or Spanish. 6.In conjunction with verification and packaging of financial aid, assumes administrative responsibilities for other federal or state programs such as the Oregon Opportunity Grant Program, Pell payment and reconciliation, coordination of the Degree Partnership Program with OSU, WOU, and OIT. Responsible for staying current with Federal, State, and College regulations and procedures.  

  • Evaluates satisfactory academic progress student suspension appeals and determines future aid eligibility. 8.Assists director with the interpretation of federal regulations, policy interpretation, creation of updated policies, and other matters where direct support can relieve them of routine administrative duties. Discusses unusual, confidential, complicated, or problem applications, petitions, or requests with the director. 

  • Conducts presentations of FAFSA application procedures, aid eligibility, and availability, rights, and responsibilities to groups of high school seniors, parents, and current students, either on campus or at local schools. Facilitation and presentation may be in English and/or Spanish. 

  • Processes Professional Judgments for students on a case-by-case basis. Explains the Professional Judgment process, completing in-depth interviews with students to assess if a Professional Judgment is necessary. Interprets each student’s case and collects proper documentation according to policy and procedures. 

  • Determines scholarship and aid eligibility and inputs student scholarship awards from the Foundations, outside scholarships, and institutional grants (including but not limited to Talent Grants, Dean Grants. and Athletic Grants) into Banner computer system and monitors the distribution of funds into student accounts to ensure accuracy of scholarship payments. Adjusts financial aid awards as needed based on additional scholarship resources 

  • Coordinates the Financial Aid Scholarship process. Acts as liaison to the Foundation, faculty, and staff, and students to facilitate the scholarship development, advertisement, application, and awarding processes. Access Academic Works (Foundation Database) in a supportive role to assist with information. Facilitation and publications may be needed in English and/or Spanish. 

  • Reviews transcripts, satisfactory academic progress, and GPA (Grade Point Average) to determine scholarship eligibility. 

  • Coordinates with advisors for Juvenile Justice program to determine aid eligibility, awarding of federal and state aid, and acts as the liaison to the program, faculty and staff, and the students to facilitate the aid process. 15.Maintains an Excel spreadsheet for Foster Youth Waivers. Responsible for all updates and posting of waivers each term. Shares the spreadsheet with the Business Office. 

  • Logs into the OSAC portal for a list of LBCC students for potential Chafee Scholarships. Responsible for confirming financial aid eligibility and posting/updated financial aid eligibility. Updates the OSAC portal with pertinent financial aid information upon request. 17.Performs other assigned tasks and duties as requested. 


  • Knowledge and Skills: Requires considerable knowledge of financial aid policies, procedures, and operations. Requires knowledge of federal and state regulations, policies, and procedures relating to awarding and administering financial aid. Requires knowledge and skill with a networked financial aid computer system, such as Banner software. Requires written and bilingual skills in English and Spanish and bi-cultural awareness and sensitivity. Bilingual abilities are required for the translation of public documents and websites. Must have experience and skills with applicable word processing and spreadsheet applications. Must be able to work in a challenging environment with difficult customers. 

  • Abilities: Requires the ability to independently perform all the duties of the position with efficiency, effectiveness, and with strict confidence. Requires the ability to analyze technical and complex information and documents and make assessments according to well-established policies, procedures, and mandated regulations. Requires the ability to impart technical and detailed information through one-on-one or group presentations. Requires the ability to perform data entry and database management duties and other general record keeping and file maintenance duties. Requires the ability to communicate both formally and informally with a wide range of contacts both inside and outside the school setting. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities. 

  • Education and Experience: Position requires an AA/AS degree plus three years of full-time progressively responsible work experience, two of which are in student financial aid or a related field; or a BA/BS degree and a minimum of one year full-time, closely related experience. In accordance with Federal Family Educational Loan Program requirements, employees with access to federal and state student aid database who have any personal federal student loans must maintain their loans in good standing. Defaults on federal student loans will disqualify applicants from initial hiring and disqualify employees from the continuation of employment. 

  • Physical Skills and Abilities: Perform keyboarding functions and use of other office equipment. Must be able to read words and numbers in both English and Spanish. Occasional lifting, guiding, or carrying of lightweight materials or equipment may be required. May sit for extended periods while working at a computer terminal. Must be able to communicate effectively one-on-one, in small groups, and over the phone.  

  • Working Conditions: Work is performed in a standard office environment with minimal exposure to health or safety hazards. Remote work may be required. Travel may be required. There may be frequent work interruptions or changes in workflow. Considerable time is spent working on a computer. Sensitive and difficult conversations can be stressful when relaying information regarding disqualification of aid eligibility.